You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS Cheshire and Merseyside integrated care board instead of NHS England.
You can do this by:
If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
Cervical Screening is carried out to check the health of your cervix, it is not a test for cancer, it’s a test to help prevent cancer.
All women and people with a cervix aged 25 – 64 should go for regular cervical screening. You’ll get a letter in the post inviting you to make an appointment.
The test itself should take less than 5 minutes and is usually done by a female nurse or doctor. This video explains what happens during your screening.
You can also find more information and support at https://www.jostrust.org.uk/
With the Met Office predicting the week ahead to be a scorcher, and with us currently spending a lot of time at home or in our gardens, here’s a few helpful tips on how to stay safe during hot weather.
Be sun aware
If you feel unwell after being in the sun, call NHS 111 for advice.
From now until September is when the pollen count is at its highest, especially when its warm, humid and windy.
Some of the symptoms of hay fever can include:
If you are having any of the above symptoms or are feeling the effects of hay fever, visit your local pharmacist as they can provide advice and treatments to suit your symptoms. You could also try:
You can keep an eye on the pollen forecast on the Met Office Website.
We all get lonely. Its time to talk about it.
Whether its your regular barista, the friendly dog on your walk, or the shopkeeper down the road, everyday moments of connection matter. They allow us to make connections, feel happier and less lonely.
You can find information and support if you are feeling lonely at https://www.marmaladetrust.org/law
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.
If you are a carer and need advice and support, you can find information at:
This year’s Mental Health Awareness Weeks theme is ‘anxiety’. Anxiety is a normal emotion in us all but sometimes I can get out of control and become a mental health problem.
You can find out more about anxiety and what help is available at:
As you may be aware NHS England (who commission our practices services) have set out a requirement that practices work together to ensure that patients are able to access services outside our normal hours of work (8.00am to 6.30pm Monday to Friday).
GHR and Eaglebridge Primary Care Networks cover the following practices:
Grosvenor Medical Centre
Hungerford Medical Centre
Rope Green Medical Centre
Millcroft Medical Centre
Earnswood Medical Centre
GHR and Eaglebridge PCNs have produced a plan based on services being provided from the individual practices and from a local practice-based Hub on Friday and Saturday.
This way of working is not new to us, we have been providing so called Extended Access services for the last five years, including the ability for our patients to access services locally on Saturdays.
The times we provide extended access services from our practice bases have been determined by analysing the preferences of our patients over the last five years, in particular we have been keen to offer services to enable patients who work a distance away from the practice to access services.
Each practice is currently publicising when services are available and we are proposing to add further services to our existing provision, from October 2022.
In addition to the services provided from each practice we are working with our neighbouring practices to offer appointments across the week and on Saturdays. As always, the availability of appointments will be dependent on our capacity, however, please ask the practice receptionist if you would ideally like an appointment outside the normal core hours. It is important to stress that the number of appointments offered outside the normal hours will only be a small proportion of our total appointments, as it is important that we do not undermine our normal level of service particularly given the current high levels of demand and our workforce challenges.
As we have stated we are sure that the time our practices provide services (outside of core hours) reflects the preferences of our patients, but we would be pleased to hear your views so that we can continue to evaluate the best times to offer services.
Many people, including children and young people experience times of stress or worry during their lives. If you need help now or if you’re worried about someone else, there are support services available. Visit no-more.co.uk for more information and a list of services available.