We acknowledge that getting in contact with the practice has become harder for a lot of patients over the last year or so. Over the next few months we will be changing how our patients can contact the practice. We are introducing new online functionality that enables patients to make contact with us via our website and via the NHS App, to make either a clinical or administrative request, plus we are implementing a new digital telephone solution. The aim of these tools is to provide increased choice and flexibility and improve patient’s experience, so patients can access care more equitably.
There will be a phased approach to implementation over the coming weeks and months. With the new phone system scheduled to be in place by the end of the year.
If you do not have the NHS App, now may be a good time to download it, which you can do via this link https://www.nhs.uk/nhs-app/
Further updates will follow soon.