We welcome feedback from our patients on the service we provide.
If you have any suggestions, comments or complaints, please let us know.
You can make a suggestion about the practice by completing one of the feedback forms in the waiting room and putting it in our suggestion box, completing our Friends and Family Test survey on our website home page or via the text message link provided when you use our service or by emailing us at the email below.
It is our intention to give the best possible service to all patients. However, we acknowledge that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
If you want to make a complaint about primary care services to the commissioner you will now contact NHS Cheshire and Merseyside integrated care board instead of NHS England.
You can do this by:
- Telephone: 0800 132 996
- E-mail: enquiries@cheshireandmerseyside.nhs.uk
- In writing to: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.
If you want to make a complaint directly to the GP surgery, please email cmicb-cheshire.ropegreenpatientexperience@nhs.net to raise any problems or concerns you may have.